Career

Experience

12 roles across 11+ years

Jan 2025 – PresentCurrent

Founder - Full-Stack Engineer

Atadroe Solusi Digital

AI-native product architecture: Built multi-provider LLM integrations behind a provider-agnostic abstraction layer, with prompt engineering, structured/JSON output pipelines, and admin-configurable model routing per feature.
Agentic development workflows: Designed and ran specification-driven engineering orchestrated with AI coding agents, per-repository context engineering, and automated review/QA gates to compress delivery timelines without sacrificing production quality.
Self-hosted AI infrastructure: Deployed open-weight LLMs locally for private inference, built RAG systems over proprietary data, and fine-tuned open-source models for domain-specific tasks.
Full-stack platform architecture: Owned the full lifecycle, PRD, system and data architecture, design system, implementation, QA, and release, for multi-tenant platforms with role-based access control, granular feature flags, audit trails, and automated workflow engines.
Infrastructure & deployment: Ran self-managed servers, containerized deployments, reverse proxy, SSL, and security hardening end to end.

Jun 2025 – Mar 2026

TDCX

Led regular client calibration sessions to identify operational gaps, align on policy interpretation, and deliver actionable solutions that improved accuracy and consistency.
Mastered policy updates and developed structured knowledge bases while leveraging root cause analysis (RCA) to reduce errors and drive continuous excellence performance improvement.
Designed and delivered training programs for new knowledge rollouts and regulatory updates, ensuring full compliance and consistent aligned and understanding with evolving standards across teams.
Mentoring and developing team members, helping new hires ramp up quickly and enabling existing agents to improve performance through structured coaching, feedback, and knowledge sharing sessions.
Optimized workflows and collaborated cross functionally to boost efficiency, accuracy, and policy compliance in high-risk content moderation.
Handled escalations, interpreted policies, and aligned client-vendor expectations for seamless operations.

May 2025 – Jun 2025

TDCX

Monitored text, images, and videos across high-risk categories, accurately identifying and categorizing policy violations with precise severity assessments.
Enforced content moderation guidelines consistently, ensuring legal, ethical, and community compliance while meeting quality, productivity, and handling time KPIs.
Maintained updated personal knowledge base and integrated QA feedback to enhance labeling accuracy and workflow consistency.
Collaborated cross-functionally with QA, trainers, and SMEs to resolve complex cases, standardize processes, and maintain policy alignment across teams.

Oct 2024 – Apr 2025

TDCX

Diagnosed complex user issues and delivered technical support with clear, step-by-step guidance, consistently exceeding SLA targets.
Maintained personal knowledge base aligned with latest updates, reducing handling time while ensuring support accuracy and consistency.
Applied continuous improvement feedback loops and proposed targeted solutions to elevate service quality and operational performance.
Collaborated cross-functionally with QA, trainers, and SMEs to resolve systemic issues and drive continuous workflow enhancements.

May 2024 – Sep 2025

Outlier By Scale AI

Curated and annotated diverse datasets to train and fine-tune large language models (LLMs) for translation, conversation, and natural language understanding tasks.
Ensured data quality assurance across multilingual datasets, enhancing model adaptability across diverse languages and cultural contexts.
Conducted LLM output evaluation, bias analysis, and performance testing, delivering actionable feedback to improve accuracy, fairness, and robustness.
Identified and mitigated biases in model outputs, ensuring fairness, inclusivity, and reliable performance across global language applications.

Aug 2023 – Oct 2024

ATI Business Group

Leveraged GDS and NGDS systems to track flight details, conduct root cause analysis, and provide optimized customer solutions including ancillaries.
Resolved customer complaints and managed escalations with empathy and solution-focused approaches, driving loyalty and satisfaction.
Analyzed customer feedback and CRM data to identify trends, streamline processes, and ensure SLA compliance.
Collaborated cross-functionally with QA and team leaders to implement performance optimizations and boost overall service quality.

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